Delivery Policy
Please be advised:
- To qualify for FREE SHIPPING your order has to be $200 or more, and placed at least 2 weeks in advance.
- Our standard delivery time is between 9am to 6pm Monday to Friday.
- Please make sure that someone will be at the delivery address to accept and process flowers immediately.
Saturday delivery is available upon request to some areas. Please contact your account manager directly. Verify your order upon delivery when you receive your flowers, open the box and examine the contents carefully. Compare the shipment with your order confirmation to ensure everything is correct. If you have questions, contact. Avoid Keeping your Flowers in Extreme Temperatures Bring your flowers inside immediately upon arrival. Maintain the storage area temperature between 3°C and 15°C. The cooler the temperature, the fresher your flowers will be on your special day. Do not freeze! Avoid direct sunlight and drafts.
We do not deliver on Saturday, Sunday and Statutory holidays.
New Year, Easter, Victoria Day, Labour Day, Thanksgiving Day, Christmas and Boxing Day.
The Unpacking Procedures, Flower Preparation and Care Instructions:
Please remember that your order comes directly from our growers. Wholesale flowers are meant to be trimmed, clipped and generally swept clean.
Make Sure Someone is Home at the Time of Delivery
Have your flowers sent to a location where someone will be available to accept the shipment immediately.
*All claims must be made within 12 hours of delivery. Please review the return policy on how to make a claim if you are not satisfied with quality of flowers.
Verify Your Order Upon Delivery
When you receive your flowers, open the box and examine the contents carefully. Compare the shipment with your order confirmation to ensure everything is correct. If you have questions, contact.
Avoid Keeping your Flowers in Extreme Temperatures
Bring your flowers inside immediately upon arrival. Maintain the storage area temperature between 3°C and 15°C. The cooler the temperature, the fresher your flowers will be on your special day. Do not freeze! Avoid direct sunlight and drafts.
Flower Preparation and Care
Please remember that your order comes directly from our growers. Wholesale flowers are meant to be trimmed, clipped and generally swept clean. Please review our Flower Care section for more specific instructions on how to treat your flowers once received.
Delivery Policy:
Delivery Fees: There is a flat fee of $39.99 for delivery to any location in the Continental USA. Shipping is FREE if your order is over $200 (before taxes) and placed at least 2 weeks before the initial delivery date.
When to schedule delivery: We strongly advise delivery two to three days prior to the wedding or event to allow enough time for the flowers to bloom and the arranging of bouquets. There will be time for redelivery in the rare case of unforeseen situations.
Please ensure someone is present at the time of delivery: If no person is present to accept flowers at the location, it is up to our driver to leave flowers by the door or try delivery next day. No refund or credit will be issued for stolen/non received goods left on the porch. No quality claims will be accepted for flowers delivered next day due to absence of the person on delivery day. *All claims must be made within 12 hours of delivery.
Whether you place your order yourself online or with a BunchesDirect operator, you will receive a confirmation e-mail with your order details. Please check this e-mail and confirm that the details (Type of Flower, Color, Quantity, Delivery Address and Date) are accurate. Please contact us immediately if there are any errors. BunchesDirect is only responsible for details as specified on your confirmation e-mail.
BUNCHESDIRECT is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of carriers. BUNCHESDIRECT is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx or DHL delays, delays as a result of Customs and Agricultural inspections, or acts of God
