Policies & Proceedures
Please be advised of the following policies & proceedures:
*Should you have any questions with respect to these policies do not hesitate to contact us
Minimum Orders: Please note we are a bulk flower provider and require a minimum order of $100 before delivery and taxes! For this reason we cannot send out samples.
If you would like to make changes to an order:
If you would like to change your flower order, please contact us as soon as possible. We may not be able to make the changes without sufficient notice. If your change is less than 2 weeks before your delivery date, a $100 fee may be applied. Last minute changes can be hard to manage and are not guaranteed
The Unpacking Procedures, Flower Preparation and Care Instructions:
Please remember that your order comes directly from our growers. Wholesale flowers are meant to be trimmed, clipped and generally swept clean.
PLEASE make Sure Someone is Home at the Time of Delivery
Have your flowers sent to a location where someone will be available to accept the shipment immediately.
PLEASE verify Your Order Upon Delivery
When you receive your flowers, open the box and examine the contents carefully. Compare the shipment with your order confirmation to ensure everything is correct. If you have questions, please contact the floral consultant immediately.
PLEASE avoid Keeping your Flowers in Extreme Temperatures
Bring your flowers inside immediately upon arrival. Maintain the storage area temperature at 40F/4C if possible. Do not freeze! Avoid direct sunlight and drafts.
PLEASE it is important to keep flowers away from fruits, vegetables and/or plants which produce ethylene gas which could cause your flowers to wilt prematurely.
Return Policy
Dissatisfied with the Quality of Flowers:
As our flowers come fresh from our growers, they are always fresh and beautiful. If the flowers you received are not up to your standards, please send a picture of all received product to your floral consultant at
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within 12 hours upon receipt of product. If we do not receive the digital pictures within 12 hours we will not be able to compensate you in any way, be it through product or a refund. Please note that all damaged flowers with the same name have to be pictured together. We’re sorry, but multiple pictures of a single damaged flower do not provide us with enough proof. In the case of a refund, we reserve the right to pickup the refunded product at the delivery location. We cannot guarantee the ‘openness’ of a bloom as our flowers are shipped in bud form to ensure freshness. To help your flowers bloom faster or to slow their blooming phase please visit our FAQ section or FlowerCare Section for tips.
Product short shipped/not what ordered:
As our flowers come fresh from our growers, they are always fresh and beautiful once you have treated them accordingly. If the flowers you received are not what you ordered or are incomplete, please send a picture of the received flowers to your floral consultant at
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within 12 hours upon receipt of flowers with your order number. Our customer service representative will contact you as soon as possible to find the best solution for your particular situation. We’re here to help you make your occasion very special!
Please Note: Since flowers are a product of Mother Nature, the exact tones of flowers may vary to some degree. (Actual product may have some differences to the pictures shown on this website) We cannot guarantee the ‘openness’ of a bloom as our flowers are shipped in bud form to ensure freshness. To help your flowers bloom faster or to slow their blooming phase please visit our FAQ section or FlowerCare Section for tips.
BUNCHESDIRECT.COM is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of carriers. BUNCHESDIRECT.COM is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx or DHL delays, delays as a result of Customs and Agricultural inspections, or acts of God
Custom Orders have to be placed through an operator to ensure details are recorded properly for production center. We are not responsible for custom requests which have not been processed by an operator. (ex. requests entered in delivery instructions field on order form)
Cancellation Policy:
You may cancel your order at any time. Due to the perishable nature of flowers, order size, production and supply arrangements as well as the work involved, the following cancellation fees will apply:
No fees up to 1 month prior to the initial delivery date.
50% of the total cost of product up to 7 days before the initial delivery date.
The full price of your order if you want to cancel within 7 days of the initial delivery date. While you may no longer feel like receiving flowers, you might want to consider donating them to an old-age home, veterans’ hospital or place of worship. We will then redirect the order upon your request.
A final note: Not all rules are written in stone. Extraordinary circumstances call for extraordinary service and help. Please make us aware of any problem situation as soon as you humanly can! We’re here to help make your day special!
